Customer Experience Benchmark

Many businesses don’t really know their customers. FUSE helps you gain new strategic insight into your customers’ fundamental needs and aspirations – the key to increasing loyalty and building your brand.Learn More

Customer Engagement Program

After defining the benchmark, we use our proprietary web-based technologies to engage your customers as innovation partners.  What we learn goes into the design of a solution that builds customer retention and advocacy.Learn More


Once we know what drives your advocates, we build integrated, custom-tailored Internet-based solutions to create a compelling customer experience, build loyalty and increase sales.Learn More


Benefits of Working With FUSE

  • We understand customer experience. We use the most sophisticated web interviewing technology on the planet to engage your customers in automated conversations — conversations that pinpoint the critical parts of their customer experience, and reveal their emerging needs and aspirations.
  • We co-create new customer value. We help you co-create with your customers new solutions that will boost the value you provide.
  • We deliver solutions. Using powerful web services and application frameworks, we deliver strategic web solutions. These customer-centric solutions help increase retention rates and better differentiate your business in hyper-competitive markets.

What Clients Say

“FUSE has allowed us to take advantage of the tremendous creative resources of our customers.”
Lee Kromminga, adidas
“I was most impressed with their ability to quickly understand our business to a level of depth that allowed them to provide us with clear direction.”
Katie Hollister, WebMD
“FUSE is not only able to effectively engage prospects, but to efficiently identify those who are sales-ready leads.”
Mark Erickson, Agilent Technologies
“FUSE helped us to quickly align diverse economic, geographic and political interests to a shared vision and strategy.”
Betsy Lufts, Minnesota Science and Technology Authority